Case ID: 9B09E017     Solution ID: 28629

Vancouver General Hospital A Improving Porter Efficiency Case Solution


The head of Patient Escort Services for Vancouver General Hospital (VGH) needed to decide the best way to deal with enhance effectiveness of the hospital's porter framework. Porters spoke to an essential part of different hospital procedures, encouraging auspicious stream of patients, gear and materials all through the doctor's facility. As of late, VGH had encountered occurrences in which the limit of the porter was inadequate to meet the demands of the healing facility and, notwithstanding best-endeavors at planning, these issues remained. The head of Patient Escort Services spent a few weeks collecting information to figure out where the issues existed, and thought about whether his information could give answers to some basic inquiries: How well did the present porter plan take care of every day demand? What is the ideal number of porter? The head of Patient Escort Services had one week to present his answer to VGH's top managerial staff.

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