Case ID: 809029     Solution ID: 29672

Hilton Hotels Case Solution

Abstract

This case breaks down the Hilton Hotels Corporations CRM system at a key point in its history, promptly after the firm has been taken private by Blackstone. The case furnishes students with a complete history of the development and IT empowering agents of Hiltons CRM Initiative, and the exclusive OnQ endeavor framework. The case in this way offers an uncommon chance to take part in a longitudinal assessment of the associations CRM activity, and to empower students to propose the future advancement of the activity taking into account their examination.


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