For instructing purposes, this is the case only form of the HBR case study. The case-just form is republished R0503Z. The complete case study and commentary is republished R0503A. Client Strategy Solutions, a California-based engineer of request satisfaction frameworks, is confronting a squeeze. Six months after the association's CEO, Pavlo Zhuk, set up a product advancement focus in Kiev, nearby civil servants say the organization hasn't documented all the expense plans it ought to have. Besides, Ukrainian charge authorities assert that the organization owes the administration charge back payments. Zhuk is stunned; he and his associates have done everything by the book. This isn't the first run through Zhuk has experienced inconvenience in Ukraine. During the time spent getting the improvement focus up and running, a state-possessed information transfers utility had made it troublesome for Zhuk to get the telephone lines his organization required. Senior telecom director Vasyl Feodorovych Mylofienko had told Zhuk it would take three years to introduce the lines in his office- - yet at a certain cost, Mylofienko had included, the lines could be working the next week. Indeed, even as the photo of widespread gift and debasement in Ukraine turns out to be clear, Zhuk still wouldn't like to haul out. Of Ukrainian plunge, he has longs for serving to modernize the nation. By paying his software engineers more than they could make at any neighborhood organization, he plans to raise their way of life. But then, he isn't certain he can continue trading off his standards for the purpose of more prominent else's benefit. Should Customer Strategy Solutions pay off the Ukrainian charge authorities? Remarking on this anecdotal contextual analysis in R0503A and R0503Z are Alan L. Boeckmann, the executive and CEO of Fluor Corp.; Rafael Di Tella, an educator at Harvard Business School; Thomas W. Dunfee, the Kolodny Professor of Social Responsibility and an educator of legitimate learns at Wharton; and Bozidar Djelic, the previous money and economy priest of Serbia.
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