Case ID: 913521     Solution ID: 33146

ARISE A Destination for a Day Spa Case Solution

Abstract

Another Dallas-based health and excellence spa plans to utilize an exceptionally unmistakable human asset framework as the establishment of its focused methodology. By urging workers to go about as "personal wellness coaches" (PWCs) with high commitment and broad responsibilities, the authority expected to give a level of customer administration that would legitimize premium rates. In any case, the framework is not working. Issues include: tips are lower than anticipated, decreasing expected pay; booking issues make bottlenecks; and the level of duty fluctuates among PWCs. The outcome is a high representative turnover rate, and departing workers take a normal of 35% of their customer base with them when they go. Presently, with financials for the spa's second year completed, the VP of spa operations, the VP of business operations, and the CEO must assess what is and what isn't working.


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