Case ID: 409090     Solution ID: 34486

Barbara Norris Leading Change in the General Surgery Unit Case Solution


Barbara Norris battles to address the numerous issues confronting her as an as of late advanced medical attendant supervisor in the General Surgery Unit (GSU) at Eastern Massachusetts University Hospital (EMU). She has acquired a unit with the least representative fulfillment scores and most noteworthy worker turnover rate among the greater part of the divisions at EMU. Besides, her new unit was notorious for its way of life of showdown, faulting, and bias. The staff that has remained is disappointed, unmotivated, and not working as a group to convey tolerant care. Truth be told, GSU's patient fulfillment scores, albeit normal, had been declining consistently in the course of recent years. Barbara has been solicited by EMU's Director from Nursing to turn the unit around amidst a monetary emergency and profound cost-cutting measures all through the healing facility. Where and by what method would it be a good idea for her to start?

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