Case ID: GS50     Solution ID: 35804

Harrahs Entertainment Inc Case Solution


With 26 clubhouses in 13 U.S. states and $4.5 billion in income in 2003, Harrah's Entertainment Inc. was one of the main brand names in the gambling club media outlet. Charge Harrah, the organizer of Harrah's, was enthusiastic about becoming more acquainted with his clients and had imparted a profoundly attached responsibility to consumer loyalty into Harrah's corporate logic. In 2003, Harrah's was centered around building devotion and incentive with its objective clients through a one of a kind blend of incredible administration, superb items, magnificent dispersion, operational greatness, and innovation authority. Through creative client relationship administration techniques, powerful administration of its administration production network, and sizable interests in empowering data innovation, the organization was at the front line in pulling in, serving, and holding its clients.

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