Case ID: R0512A     Solution ID: 35864

Just in Time for the Holidays HBR Case Study and Commentary Case Solution


THIS HBR CASE STUDY INCLUDES BOTH THE CASE AND THE COMMENTARY. FOR INSTRUCTING PURPOSES, THE REPRINT IS ALSO AVAILABLE IN TWO OTHER VERSIONS: CASE STUDY ONLY, REPRINT R0512X, AND COMMENTARY ONLY, REPRINT R0512Z. It's the busiest time of year for North Pole Workshops. Generation is in high rigging, and the mythical beings are on extra minutes in the sprint toward Christmas. Be that as it may, a startling spike sought after for one toy may leave youngsters around the globe disillusioned on Christmas morning, whether they've been shrewd or decent. In the meantime, another toy's ubiquity debilitates to fall, leaving Santa and his mythical beings confronted with the possibility of a large number of disliked toys left in the distribution center. This is the third time in three years that Santa's mythical beings have been found napping by a toy's sudden surge in prevalence. Prior in the season, even only a month back, it would have been conceivable to discover limit, yet now every line is running maximum capacity. Gracious, it used to be so basic, Santa ruminates. Wooden hinders, a train set, a doll...Now we have more than a million SKUs....Trends hop over the seas in a moment. I've asked the mythical people in the field to go past writing about kids' conduct and begin pattern spotting. I've put resources into programming. Yet at the same time I can't help feeling that one of nowadays we're not going to have the capacity to do it. Santa Clause and his staff are resolved not to disillusion the kids, but rather North Pole Workshops must figure out how to enhance its reaction to moves popular. Should Santa put resources into better guaging? On the other hand does the answer lie in a more adaptable store network? Remarking on this anecdotal contextual analysis in R0512A and R0512Z are M. Eric Johnson, the executive of the Glassmeyer/McNamee Center for Digital Strategies at Dartmouth's Tuck School of Business; Horst Brandstatter, the proprietor of Playmobil; Warren H. Hausman, an educator of operations administration at Stanford University; and Anne Omrod, the CEO of the counseling firm John Galt Solutions.

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