Case ID: 606015     Solution ID: 35868

Pharmacy Service Improvement at CVS A Case Solution


CVS's retail pharmacy operations are working inadequately and disappointing clients. Many clients are surrendering thus. A drug store service improvement team has recorded the present prescription fulfillment process, its special case rates, and the issues created by exemptions. The organization should now choose how to change this procedure, and what data framework changes to make in support of the updated procedure.

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