Case ID: HKU019
Solution ID: 36718

Cathay Pacific Airways Case Solution

Case Solution

In 1993, the lodge team of Cathay Pacific Airways, Hong Kong's banner transporter, went on an extensive scale strike, which harmed group confidence. Subside Buecking was designated general chief of inflight administrations in 1995. With his inflight administration technique, he restored the assurance of lodge group and enhanced the nature of inflight administrations. With the onset of the Asian monetary emergency in 1997, Cathay Pacific's incomes dwindled and benefits declined. Inflight Services Department (ISD) was under colossal weight to cut expenses. In the meantime, Buecking got an advancement and left ISD. How might his successor in ISD go about cutting expenses while keeping up the lodge group's confidence and the nature of inflight administrations?

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