Case ID: 694047     Solution ID: 36810

Measure of Delight The Pursuit of Quality at AT&T Universal Card Services A Case Solution


AT&T's Universal Card Services (UCS) has been greatly effective amid its short lifetime. Committed to enhancing administration quality and consumer loyalty, boss quality officer Rob Davis and his quality group have planned and established a strange estimation and remuneration framework in light of more than 100 execution measures observed and conveyed day by day.

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