Case ID: 601042     Solution ID: 36856

FleetBoston Financial Online Banking Case Solution


As the ninth biggest bank holding organization in the United States in 2000, FleetBoston Financial Corp. given a myriad of money related administrations, including retail managing an account, advance start, and investment funds. This case investigates how FleetBoston reacted to the Internet and the ascent of new rivalry from both inside and outside the banking industry. Most of the case familiarizes understudies with how clients interface with budgetary administrations, how these organizations profit, and what are their difficulties and openings. The dominant part of retail saving money clients are unbeneficial, making for an interesting working environment in which advancements are reliably gone for decreasing expenses. Since client conduct contributes straightforwardly to costs, advancements fixate on giving lower cost channels to client exchanges. Sadly, each new channel builds general expenses, and banks are still confronted with decreasing expenses. What's more, the Internet has offered ascend to new contenders, numerous with lower cost structures and income potential outside banking.

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