Case ID: 689041     Solution ID: 36919

Florida Power Light Quality Improvement QI Story Exercise A Case Solution


Florida Power and Light (FPL) has built up a generally acclaimed quality change program (QIP). This activity drives the understudies through the procedure that a division of FPL used trying to enhance administration. In particular, the procedure obliges understudies to characterize better administration in wording material to the service organization, focus the reasons for not as much as impeccable administration, pick what reasons to assault, produce a rundown of potential arrangements, and focus an arrangement of activity. Understudies utilize a mixed bag of structures and measurable instruments to finish every progression of the procedure. Gives a decent comprehension of the QIP that is credited with taking this service organization from a condition of close emergencies to a profoundly regarded operation, and that has served as a model for some other fruitful household QIP's. Intended to acquaint understudies with the procedure and set them up for class. A revamped form of a before case by the same creators.

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